Terms and Conditions

Hometerms and conditions

Terms and Conditions Kooi Beds

When reading through the Terms and Conditions, the Privacy Statement and Disclaimer as well as any and all of the agreements, the following terminology is applicable:

  1. Client will apply to you, the person who is using this website and thereby accepting the Terms and Conditions set by the Company.
  2. The Company, ourselves, our, we and us will apply to Kooi Beds
  3.  Parties, Party and Us, will apply to both the client and ourselves (The Kooi Beds) or it can apply individually to the client or individually to Kooi Beds.
  4. Terms will apply to the offer, acceptance and/or consideration of payment that is needed for us to give assistance to a client in an appropriate manner such as a formal meeting or for the purpose of meeting a client’s needs as set in Kooi Beds stated services and products as it relates to South African law.

The terminology written above when used as the plural, singular or capitulation variation of the words, will be seen as interchangeable and as such it will be seen as the same thus meaning that the Terms and Conditions apply and that the laws surrounding the terms and conditions also apply.

Privacy Statement

Protecting your privacy is a pledge that Kooi Beds is committed to. Only those employees who are authorised to handle your private information are allowed to do so in accordance with our privacy statement. To keep our services at a high standard, Kooi Beds ensures that the data storage and collection systems are kept up to date and up to a high standard. Offences recognised in the eyes of the law have been created with regards to unauthorised actions used on computers and data systems. Kooi Beds will undertake to investigate any of these actions in order to bring offenders to justice and in order to recover any lost information.


Kooi Beds views all information provided by the client as confidential and will not share information to any third parties with the exception of the manufacturers and, if legally required, the relevant authorities. Kooi Beds requests that clients keep copies of the information that is related to the provision of services from Kooi Beds. When appropriate and/or necessary Kooi Beds will give clients copies of documentation, information and contacts for the clients own use, relating to the contract agreed upon.

Kooi Beds will only communicate with clients on matters relating to the agreement made between the client and Kooi Beds. We will not share, sell or send any contact information or confidential information to any third party for the purposes of marketing or otherwise.


Limitations and Exclusions

Any information provided and included on this website is given on an “as is” basis.
As permitted by the fullest extent of the law, Kooi Beds:
Excludes all of the representations and warranties that are related to the website and the content, including text and images, which are included on the website. This includes content provided by affiliates and any third parties which are related to any mistakes in the information or information left out of the website or as it relates to the company’s literature.
Excludes any damages that might be as a result of the use of this website or as a result of a connection with this website. Without any limitations damages will include loss of profits, loss of business (whether the losses could be foreseen or not) any damage to the computer and/or other device used to access this company’s website, any damage to the computer systems software, systems or programmes or the loss of data, either directly or indirectly as a result of the use of this website.
Kooi Beds does not exclude liability for events caused by the negligence of this company such as death or injury.
The limitations and exclusions mentioned above are only applicable where they fall under the scope of the law. No statutory rights of the client are affected.


The following methods of payment are accepted by Kooi Beds: cash, all major debit and credit cards, PayPal transactions and electronic transfers. Payments for Kooi Beds products need to be made in South African Rands and in accordance with our company policies all payments need to be made in full before the goods being purchased are delivered. Kooi Beds products will remain the property of this company until such time as the goods are paid for. Should unpaid products be delivered to you we reserve the right to claim the money owed to us via the use of collection agencies and through small claims courts if the amount outstanding is not more than R12 000. Should this event arise, you will be liable for covering the administrative costs such as the costs of going to court.

120 Day Comfort Trial

Take advantage of our 120 Day Comfort Trail, if you don’t love your new bed, we’ll gladly exchange it.

Buying a new bed is not something you do every day and given the long term investment it is; we would like to make this process as easy as possible for you.

How does it work?- Terms and Conditions Kooi Beds

We know that even after you have taken a lot of time in your selection, sometimes you just require a different level of comfort.  All we ask of you is that you give your new bed enough time to get used to it. Most people need a couple of weeks for their bodies to make the transition between the old and new bed. By taking your time testing your new bed, you can be sure you’re making the right decision.

Conditions for the 120 Day Comfort Trail – Terms and Conditions Kooi Beds

  1. We ask that you invest in a waterproof mattress protector.
  2. You can exchange your bed for another of equal or higher value.
  3. A difference in lower priced models is non-refundable.
  4. If you make use of the 120 Day Trail, you are responsible for the delivery costs
  5. Products used in the 120 Day Comfort trail cannot be refunded, only replaced with an alternative product.
  6. Unused, sealed products qualify for a full refund under the refunds policy.
  7. Limit of one trial per person.
  8. Not valid on warranty exchanges, foundations/box springs, custom size or handmade mattresses.
  9. A processing fee of R1000 applies to usage of the comfort trial
  10. Unused, sealed products qualify for a full refund under the refunds policy.

Cancellation Policy – Terms and Conditions Kooi Beds

When shopping with Kooi Beds, we would like to ensure your comfort and your peace of mind, and so we have included a Cancellation Policy in our Terms and Conditions. Any unused, still packed item, packed in its original packaging, which was purchased from Kooi Beds can be returned within 14 days of the purchase regardless of the reason for it being returned.

Refunds Policy (Unused Products) – Terms and Conditions Kooi Beds

Should you not be 100% satisfied with any product purchased at Kooi Beds we will refund you in full. Refunds will only be considered under the following conditions and such requests will be handled in the following way:

  1. The product to be returned must be returned in their original packaging and they must be unused.
  2. The product must be in their original condition.
  3. Any custom made products cannot be returned.
  4. Products with a custom design, fabric or colour choice cannot be returned.
  5. Transportation costs of returned products, when they need to be collected by Kooi Beds, will be covered by the client and such costs will be covered by part of the refund.
  6. Any transportation costs that are more than the amount the client originally paid for will also be deducted from the refund.
  7. Products used in the 120 Day comfort trail do not qualify for a refund.

The refund will be issued within 30 days of the product being returned, and if the product being returned meets the above requirements.

Availability – Terms and Conditions Kooi Beds

The services stated on the Kooi Beds website are only available in South Africa unless it is otherwise stated. The advertising associated with Kooi Beds is only intended to be used for the South African market. No part of this website, including content, may be reused in any way unless written permission has been given by Kooi Beds. Kooi Beds does not guarantee that the services offered by this site will be error free, uninterrupted or timely, however this company does undertake to provide consistent services through this website. When using the services offered by the Kooi Beds website you are indemnifying the company, its agents, its employees and its affiliates against any damage or loss associated with the website regardless of the manner in which it was caused.

Log Files – Terms and Conditions Kooi Beds

Kooi Beds makes use of IP addresses to analyse trends, administer the site, track the movement of users and collect the information of the demographics using the website. The IP addresses are not linked to individuals so identities cannot be recognised. Our system is able to keep a log of the standard access information that a user makes use of including browser type and URL referral and this is used for the systems administration to keep the website well maintained and to prevent errors from occurring in the future. This helps to make the overall use of the website more effective.
Links to the Kooi Beds website
You are not allowed to create links to this website without prior written permission from Kooi Beds. Creating links to this website is done at your own risk and the exclusions and limitations set out above will apply.

Links from this website – Terms and Conditions Kooi Beds

The content that is placed onto those websites connected to this one are neither checked nor reviewed by Kooi Beds. Any of the materials or opinions which may be found on those websites linked are not endorsed or shared by Kooi Beds. Kooi Beds should not be thought of as the publisher of content and materials on those websites that are linked. Kooi Beds would like to encourage those who visit the sites linked from this one to pay express attention to the privacy statements that are placed on those websites. We also encourage those visiting sites linked from this website to check the trustworthiness and the security of the website before entering the site and especially before giving away any information about yourself to the site owners. We do not take any responsibility for any losses or damages experienced when visiting a website linked to the Kooi Beds website.

Copyright Notice – Terms and Conditions Kooi Beds

Copyrights and other intellectual property rights that exist and are related to this website are applicable to all text on this website.

Communication – Terms and Conditions Kooi Beds

Different email addresses have been created for different purposes, i.e. different services have different email addresses in order to get your queries to the right person. All of the methods that can be used to contact Kooi Beds can be found on the contact page of the Kooi Beds website.

Force Majeure

In the event that a situation arises that is out of the hands of the parties involved, such as an act of God, war, political insurgence, rioting, terrorism, natural disasters, civil unrest or any other such event, which causes the agreement to be terminated neither party to the contract will be held liable for the agreements termination. The causes of the termination will need to have been reasonably unforeseen in order for force majeure to be applicable. Either of the party who experiences an unforeseen situation under force majeure will need to inform the other party and must strive to continue forward with the Terms and Conditions as set out in the agreement.


Failure on behalf of either party to ensure that the agreement is followed through and/or the failure of either party to correct this, he or they shall not enforce a waiver of the agreement and will not be able to create a limitation of any of the obligations listed in the Agreement. A waiver shall only be effective if both parties have stated so and signed to the agreement.

General – Terms and Conditions Kooi Beds

As a person using this website, buying products from Kooi Beds or using any of the Kooi Beds services, you are agreeing to the Terms and Conditions that are set out in this document as well as agreeing to the jurisdiction of the South Africa courts in legal matters, such as non-payment, that may arise between you and Kooi Beds. Should any of the terms set in the Terms and Conditions document (including those set in the limitations and exclusions) then such Terms as these will be set aside while the rest of the Terms and Conditions will remain valid. Should the Smith’s Mattress Warehouse CC fail to enforce any of the terms set out in the Terms and Conditions will not be considered a waiver in the contract and it shall not be considered as an act that will affect the Terms and Conditions or any Agreements and it will also not affect the ability to later reinforce the Terms and Conditions or Agreements. Only if it is in writing can the Terms and Conditions be changed, amended, supplemented or varied in any way, and the written agreement of the changes will need to be signed by the representatives of the company who have been authorised to do so.

Notification of Changes – Terms and Conditions Kooi Beds

The right to make changes to the Terms and Conditions when the need arises is reserved by Kooi Beds and should you continue to use this website and our services you will be agreeing to the revised Terms and Conditions. Any changes made to the privacy policy will be announced on Kooi Beds homepage as well as on other pages. Email or postal communication will be sent to those who will be affected by any changes that are made to the use of the information that can identify the user and that is related to their personally identifiable information. 30 days before the changes are enforced in the privacy policy, Kooi Beds will inform those who will be affected by the changes. We also request and advise all of our existing clients to visit the Terms and Conditions page occasionally to make sure that you, our client, are well versed in any changes that might have been made.
By visiting this website you are agreeing to the Terms and Conditions that are set out by Kooi Beds. The parties to these Terms and Agreements are the Client and ourselves. By using this website and/or by purchasing a product from Kooi Beds you are indicting that you understand the agreement and the purchase, and you are accepting the Disclaimer Notice and everything that has been set out in the Terms and Conditions. The statutory consumer rights will be unaffected.